FAQ
1-Who is www.cupertinoshop.com?
www.cupertinoshop.com is the online store of Cupertino Leonardo srl, present for more than fifty years in Fasano in the province of Brindisi, specializing in the sale of men's, women's clothing, shoes, high quality accessories.
2-I cannot find an item I am interested in from a brand you market. Where can I find it?
www.cupertinoshop.com reflects the 'wide assortment in the Fasano store. However, should an item from a brand we market not be in our online store, we suggest that you contact us. It will be possible to order it and in a few days it will arrive at your home.
3-Are the products marketed original?
Yes, all products for sale in our online store are original covered by original warranty and accompanied by all documentation provided by the company .
4-Are the availability of the items shown on the site real ?
Our system updates the quantities on a daily basis, so the availabilities are to be considered real and reflect the exact assortment, but if you need a larger quantity than what is shown on the site please contact us.
5-What is the pricing policy of www.cupertinoshop.com?
The prices of items on www.cupertinoshop.com reflect the guidelines dictated by companies regarding retail prices. Some brands dictate selling at list price others give greater freedom to discount. Our goal is to guarantee you the best price within the rules.
6-How come some items are on promotion?
We like to reward our customers all the time. Occasionally during the course of the year, we launch promotions on different brands and items. To keep up to date with our promotions, we recommend that you sign up for our newsletter.
7-Do I have to be registered to browse www.cupertinoshop.com?
No, you can browse our site without being previously registered, however registration will only be required for you to complete your purchase order.
8-Why am I asked for my social security number in the registration?
The tax identification number is essential for us due to legal obligations to issue the sales invoice.
9-How can I cancel the registration?
You can send a specific request by sending an E-mail to richieste@cupertino.it
10-Is the website www.cupertinoshop.com secure?
The www.cupertinoshop.com website is secure and uses Secure Socket Layer (SSL) technology, which protects through encryption the information transmitted over the Internet, ensuring maximum integrity and confidentiality of the transmitted data. Credit or debit card numbers are not recorded on the website,and for the security of the transaction www.cupertinoshop.com does not know the credit card information that will be automatically transmitted to Pay Pal responsible for the money transaction.
11- Is my personal information kept confidential?
Cupertino Leonardo s.r.l. ensures that all information you provide will be kept private and confidential. Under no circumstances will your personal information be disclosed or transferred without explicit written consent. For more information, please see the Privacy Policy.
12-What payment method can be used on www.cupertinoshop.com?
By making a purchase on www.cupertinoshop.com you will have the option to pay by Credit Card (Visa, Master Card, American Express), PayPal (easy and secure allows you to pay with the same Credit Card details using an email address) Bank Transfer (you will receive an order confirmation with Cupertino Leonardo srl bank details. Finally, it is possible to pay by Cash on Delivery (available for orders under 500 € with an additional cost of € 6.00).
13-Which countries are shipments made and when are they free?
Shipments are made all over the world. Please note that:
- Italy and Europe shipping costs are €9.90 for purchases up to €50, free for purchases above that.
-extra Europe the charges are always 29,90€ .
-north America, Central America, South America, Africa,Oceania the charges are always 39,90€.
-Asia the charges are always 45,90€.
14-When will I receive my order?
In Italy in 2-5 working days
In Europe in 2 or 10 working days
In the Rest of the World in 3 or 10 working days
For further questions or clarifications on the terms of sale of the online store www.cupertinoshop.com you can consult the section "conditions of sale" on the site. Alternatively, for further doubts please do not hesitate to contact +39/080-4391313 or by email at richieste@cupertino.it